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JUST DIAL CARDS FREQUENTLY ASKED QUESTIONS
4. What if I have sent a text requesting a top up, but have not received a confirmation message back?
5. Are there any administration, subscription or other fees?
6. How much does a call to COUNTRY X cost?
7. Can I use just-dial from payphones?
9. Can I use my credit to call from any phone?
10. Are there peak and off-peak rates?
11. How do you keep your rates so low?
12. Can I use the service outside the UK?
13. How do I contact customer services?
14. When I ring someone abroad will they be charged for the call as well?
What is just-dial Card?
Just-dial Card allows you to make very cheap international calls from
your mobile or landline with no need to set up an account. The service
operates on a pre-pay basis and calls are made using the available credit,
which can be topped up on request.
How do I buy a card?
Simply text CREDITMENOW to 80041 for a £3 call credit
Simply text CREDITMENOW to 80550 for a £5 call credit
The text message costs £3 or £5 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone
How do I use just-dial Card?
Simply call the access number included in the confirmation text message,
listen to the message, if dialling from a different phone from that which
you bought your card from then use the PIN included in the welcome text,
enter the full international number - do not press send again. That's
it your connected. For queries about the billing procedure please go to
the 'How are my calls billed' frequently asked question.
What if I have sent a text requesting a top up, but have not
received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very
occasionally for example at peak times the mobile networks maybe congested
which means that the confirmation message maybe delayed. DO NOT resend
the message as you will be charged twice. If after a couple of hours and
you have not received the confirmation message please contact our customer
services team who will be able to identify what the issue is.
Are there any administration, subscription or other fees?
Just-dial Card can be used to call any destination in the world. A connection
charge equal to the outbound rate is applied to each call. An 0800 surcharge
is two pence per minute in addition to the outbound rate. 0800 access
from a payphone is twenty pence per minute in addition to the outbound
rate.
Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.
How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed.
This is the price per minute for your call and includes VAT and the costs
for the international part of the call.
Can I use just-dial from payphones?
Our access numbers are accessible from any UK phone, including payphones.
However, be aware that calls from payphones could be surcharged and may
cost more than the price stated on this website.
How are my calls billed?
You will see a charge for the cost of the premium rate text sent to 80041
or 80550, of £3 or £5 respectively on your mobile phone bill.
A connection charge equal to the pence per minute rate (up to a maximum
of 15 pence) for the relevant country is also charged per call. An access
charge is also charged depending how you access the service: 0800 –
2p/minute (20p/minute from a payphone); 0845 / 0207 – your service
provider’s standard rate.
Can I use my credit to call from any phone?
Yes, you can. If you decide to make a call from a phone other than the
one you sent your text from, then you will have to use the PIN number
supplied in the confirmation text.
Are there peak and off-peak rates?
No, what ever time you call the rate is always the same.
How do you keep your rates so low?
Because we never spend money on things you can do without, you pay for
your calls and nothing else. Your service and account is all managed online
which means that we can pass on the savings to you.
Can I use the service outside the UK?
Unfortunately our access numbers will only work in the United Kingdom.
So if you live abroad or if you are on holiday outside the UK you cannot
make use of our services.
How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive
call centre. Any questions you may have contact us, and we will get back
to you as soon as possible.
Contact - Just Dial Card Customer Services
When I ring someone abroad will they be charged for the call
as well?
Normally the person receiving a call will never be charged. However if
you are abroad with your mobile (i.e. not in the country the mobile number
originates from) your mobile provider will charge you for receiving calls
whilst abroad also known as roaming charges. For more information please
contact your mobile provider.
Using your just-dial Card
For access dial: 0800 594 6666 (freephone) 020 7124 6666 (national access).
Listen to the message.
If you're dialling from another phone, use your PIN at the prompt.
At the prompt, dial your international destination number (including the
prefix '00'). Don't press SEND - we'll connect you directly.
That's it - you're connected.
How do I pay, then?
The cost of the calls you make is charged to your mobile bill or your
Pay As You Go credit.
- No pre-payment
- No Account to open
- No Credit Card
- No extra Bills